ZSB Customer Terms and Privacy Policy
Effective Date: 12/5/2024
Introduction
Welcome to ZSB. These Customer Terms and Privacy Policy ("Agreement") govern your access to and use of our services. By engaging with ZSB, including requesting quotes, using our trucking logistics services, or interacting with our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these terms, please refrain from using our services.
1. Terms of Service
1.1 Services Provided
ZSB specializes in providing trucking and logistics solutions, including transportation of goods, freight management, and other related services ("Services"). The specific services provided will be as outlined in the individual contracts or service agreements made with you.
1.2 Service Orders
By placing an order for services with ZSB, you agree to provide accurate and complete information, including the details of the shipment, delivery instructions, and any other relevant requirements. You also agree to adhere to the agreed timelines and payment terms.
1.3 Payment Terms
You agree to pay for services as specified in the invoice provided by ZSB. Payment is due according to the terms set forth in your service agreement or invoice, typically within [X] days of the invoice date unless otherwise agreed. Late payments may incur interest or additional fees as specified in the agreement.
1.4 Cancellations and Changes
Cancellations or changes to service orders may be subject to cancellation fees or adjustments in pricing, depending on the timing of the change and the nature of the service. ZSB will inform you of any applicable fees before processing changes or cancellations.
1.5 Delivery and Liability
ZSB will make reasonable efforts to deliver goods within the agreed timeframe. However, ZSB is not liable for delays or damages caused by factors outside of our control, including but not limited to weather conditions, traffic delays, or third-party service interruptions.
1.6 Force Majeure
Neither party shall be held liable for failure to perform its obligations under this agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, strikes, war, or government restrictions.
1.7 Insurance and Claims
ZSB recommends that customers procure their own insurance for the goods being shipped. If damage occurs during transportation, ZSB will assist in the claims process according to the terms outlined in the service agreement.
2. Privacy Policy
2.1 Information Collection
ZSB collects personal and business information that you provide when using our services, including names, contact details, billing and shipping information, and other relevant data. We also collect data related to your use of our website and services, including IP addresses, browser information, and service usage data.
2.2 Use of Information
The information we collect is used for the following purposes:
2.3 Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or freight handling agents. These third parties are required to maintain the confidentiality of your data and use it solely for the purpose of providing services to you.
We may also disclose your information when required by law, such as in response to legal processes or governmental requests.
2.4 Security of Information
ZSB takes reasonable precautions to protect your personal information, using encryption, firewalls, and other security measures to prevent unauthorized access or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
2.5 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us analyze web traffic and improve user experience by remembering your preferences and visits. You can control cookies through your browser settings.
2.6 Your Rights and Choices
You have the right to access, correct, or delete your personal data held by ZSB. If you wish to exercise any of these rights, please contact us at [insert contact details]. You also have the right to object to the processing of your data or request that we restrict certain processing activities.
2.7 Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer required, we will take steps to ensure it is securely deleted or anonymized.
3. Website Terms
3.1 Website Usage
By accessing our website, you agree to use it for lawful purposes only. You may not use the website to transmit harmful content, engage in illegal activity, or disrupt the operation of the website.
3.2 Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of ZSB and is protected by copyright law. You may not reproduce, distribute, or use any of the website content without our explicit permission.
4. Limitation of Liability
ZSB will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website, including but not limited to loss of profits, business interruption, or data loss. Our total liability to you for any claim related to our services will be limited to the amount you paid for the specific service at issue.
5. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of [Insert State/Country]. Any disputes arising out of or related to this Agreement shall be resolved through binding arbitration in [Insert Location], with the prevailing party entitled to reasonable legal fees.
6. Changes to the Agreement
ZSB reserves the right to modify or update these Terms and Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after such changes indicates your acceptance of the revised terms.
7. Contact Information
If you have any questions or concerns regarding these Terms and Privacy Policy, please contact us at:
ZSB
Logistics@ZSBFreight.com
157 Church St 19th Floor
New Haven, CT 06510
844-ZSB-LOAD
Copyright © 2024 ZSB - All Rights Reserved.
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